Follow up while the lead is still warm.
Send an instant text or email when a new inquiry arrives or a call goes unanswered, so the next step is clear.
What BrightLatch handles
A steadier front desk, built around your day.
Put repetitive follow-up on a reliable path, with each piece tailored to the way your business answers, books, and serves.
Answer questions and help people book.
A 24/7 AI receptionist or chatbot can handle common questions and guide callers or visitors toward an appointment.
Make the good work easier to share.
Automated Google review requests make asking for feedback part of the service workflow.
Give the busywork a better route.
Connect content and admin workflows around the tools and routines your team already uses.
A thoughtful implementation
Useful automation starts with listening.
No two service businesses handle a new lead the same way. We shape the system around your customer questions, booking process, and team.
Start with a conversation- 01
Map the handoffs
We learn how new inquiries arrive, what customers ask, and how appointments get booked.
- 02
Build around your business
We set up the right follow-up and answering workflows, with clear scope and consent in mind.
- 03
Keep improving
Ongoing support helps refine the system as your services, questions, and schedule change.
Clear scope, ongoing care
Set it up thoughtfully. Keep making it better.
Each engagement pairs a one-time setup with a monthly retainer for support and improvements. We define the scope together, handle client data carefully, and build around your texting and email consent requirements.
Typical investment
Setup
$500–$2,500
Monthly support
$300–$1,500
Final scope depends on the workflows you need.
Make the next lead easier to catch
Let’s build a better handoff.
Tell us how calls, inquiries, and appointments work today. We’ll start with the part that would help most.